Tenant Information

Office Hours

Our office is open Monday to Saturday; 

Monday to Friday: between 8:45am and 5:30pm

Saturday: between 8:45am and 5:00pm

If you require service outside these hours, please contact (02) 9683 0000 and your call will be directed to our 24 hour paging service.

Rental Payments

 Your rent must be paid in advance at all times. We offer two different methods of rental payment:

1.    Direct Debit – You will need to organise a direct debit payment with your bank or financial institution into Taylor

       Real Estate’s account.

2.    Bank Account or Credit Card Debit – Rental Rewards allows you to pay your rent through your credit card or bank

       account as well as achieve reward points at the same time.

       NO CASH will be accepted for rental payments.

       If at any time you are unable to pay your rent, please contact your Portfolio Manager immediately.

Rental Bond Board

The rental bond is four weeks rent paid at the commencement of your tenancy and will be lodged with the NSW Office of Fair Trading.

The bond is held as security against any damage or undue wear and tear.  An inspection will be conducted at the end of your tenancy to ensure that the property is in an acceptable condition.  A bond refund will then be organised by way of cheque or direct deposit into your account, provided that your rent is up to date and there are no monies owing for the cleaning of the property.

Condition Report

Your Portfolio Manager will give you a premises condition report duplicate.  This condition report is an important part of the tenancy agreement detailing the condition of the property at the commencement of your tenancy and will be referred to when you vacate the property.

You must check the condition of the property with the report and make any amendments in the “tenants agree” column, sign the report and return to the office within seven (7) days.

Repairs

All requests for repairs and maintenance are best reported via our website. To log your repairs online click on the "Maintenance Request" link on the top left hand side of this web page.

Emergency repairs will only be accepted via telephone to your Portfolio Manager.  It is important that you highlight the best contact and access methods with any request so that the repair can be carried out quickly for you. In the event of an urgent repair required outside office hours, and your Portfolio Manager is unable to be contacted, arrangements for repairs can be made directly with the tradespeople listed on the front page of your tenancy agreement.

Preferred Emergency Contacts

Plumbing and Hot Water:

R & S Clark and Sons Plumbing              9686 4275

Parramatta Hot Water                              9630 6683

Electrician:

John Morton                                             0418 493 173

Locksmiths:

Able Lock Service                                    9890 8766

Utilities

As the tenant, you are responsible for opening accounts for all your utility connections. For your convenience, Taylor Real Estate has formed a partnership with Utility One, a specialist utility connection service provider. They can assist you with connecting and disconnecting your telephone, electricity, gas, etc. when you move in or out of a Taylor property. This service is completely free of charge.

Locks and Keys

A duplicate set of keys for all properties is retained by Taylor Real Estate for emergency access.  Under special circumstances, and upon producing identification, the keys can be borrowed within office hours. All keys must however be returned within 24 hours.

Locks may only be changed after written permission is given by your Portfolio Manager and then under the strict understanding that you supply us with a set of keys.  Remember it is in your best interests to ensure that we have access to your property.

Sub-Leasing

You are not allowed to sub-let your property without the owner’s consent. If you wish to sub-let your property please speak with your Portfolio Manager first.

Stated on your tenancy agreement is the maximum permissible number of people who can occupy the property. If there are any changes to either the original occupants or any additional occupants, please notify your Portfolio Manager.

Insurance

We strongly encourage you to insure your personal possessions against any loss, damage or theft.  The landlord has no obligation to insure your personal belongings.  We can help you arrange insurance if required.

Ending the Tenancy

The residential tenancy can be terminated in the following ways:

• Fourteen (14) days written notice is to be given to your Portfolio Manager should you wish to vacate the premises on the day your fixed term lease ends.
• Once the fixed term lease has expired, 21 days written notice must be given to your Portfolio Manager prior to vacating.
• If you need to leave the premises prior to the end of your fixed term lease, please contact your Portfolio Manager to arrange this.  Essentially, rent is due up until a new tenancy is put in place, together with any associated lease costs including advertising, letting fees, etc.

A vacating notice may be sent to Taylor Real Estate using one of the following methods:

• Posted to: PO Box 42 Oatlands NSW 2117
• Hand Delivered to: 4-5/1 Blackwood Place Oatlands NSW 2117
• Faxed to: 02 9683 0099

Unfortunately we cannot receive vacating notices by e-mail or over the phone as they are not legally acceptable.

Your Portfolio Manager will also be able to assist you with recommended cleaners and carpet cleaners should you require this after moving.